Fulfillment Specialist

Full-time

Location: Vancouver, BC

Faber Connect is a marketplace connecting construction companies to local construction workers looking for temporary or full-time work. Join us as we pursue our vision to disrupt the $1 trillion construction labour market.

Faber is looking for hungry, ambitious, and talented individuals looking to take on an exciting challenge and join a fast-growing construction technology start-up. Faber’s Operation’s Team is a critical component of our sales model and has helped fuel the company’s incredible growth. Exceptional performers will have significant opportunities for advancement within the department.

In this role, you will:

• Join a highly motivated and diverse team
• Challenge yourself and your colleagues
• Develop a deep understanding of the construction industry and Faber’s products
• Help revolutionize one of the world’s largest and oldest industries

ABOUT THE ROLE

Faber's operations team is responsible for driving enormous growth in the business. We pride ourselves on setting unreasonable goals and working in unison to achieve them.

As a Fulfillment Specialist at Faber, you will:

• With your market team, be responsible for ensuring supply and demand stay level at all times
• Manage a batch of users where you will be responsible for maximizing their utilization and quality metrics
• Monitor and keep your market's conversion, fulfillment, and quality metrics on par with where we need them
• Monitoring and keeping our marketplace Acceptance Rate and Fill Ratios on par with where we need them
• Educate and re-educate (when needed) your assigned users on how the platform works, our withdrawal & suspension policies, and more
• Ensure each of your connections creates a quality experience for every user

WHAT WE LOOK FOR

• Professional, polite, and positive individuals (mandatory)
• Self-motivated individuals that can understand the broad goals at hand and find a way to achieve them day-to-day
• Comfortable in high volume situations; Handling hundreds of orders while staying organized, proficient, and positive
• Data-driven individuals
• No issues with being on the phone 50% of your day (previous experience in high-call volumes is a plus)

COMP, BENEFITS, & PERKS

• The opportunity to work with a talented team at a fast-growing startup backed by top Silicon Valley investors
• A constant stream of new things for you to learn, an opportunity for growth and mentorship
• Competitive compensation
• Paid Vacation
• Flexible work hours
• Dental & Health Insurance
• Gym, phone and transit costs subsidized
• Complimentary lunch every Friday
• Quarterly Team off-site activities